If you have lost your instructions or they are missing we can email you them or you can download them here. 

Frequently Asked Questions

FREE DELIVERY for orders over £40! (to one UK address)

For our full terms and conditions, please click on this link.

FREQUENTLY ASKED QUESTIONS:

How do I pay?

We use Paypal. You do not have to be a member of Paypal, we just automatically re-direct you to their web site, you put in your details and thats it. We don't see any of your card details.

If you do not want to use paypal - please call us and we can now take your payment over the phone. Tel: 07976 910993.

How much is delivery?

We use Royal Mail first class for packets. Our postage & packing is £3.80 for ALL orders under £40.

If your order is more than £40 then delivery is FREE.

Will I need to sign for it?

You will not need to sign for it. But bear in mind that our packets are probably too large to fit through your letterbox.

How long will it take?

As soon as we get your order we will email you. We will email you again once we dispatch your order, we usually do this within 1-2 days. If there is a problem with your order we will contact you.

We now have an express delivery option, via Parcel Force, which will be next day delivery, which you will need to sign for. 

I need to change my order, what do I do?

We can usually accommodate some changes to orders, if they have not been sent, please email us to find out if we can change yours. info@thehomemadecompany.com

What do you do with my details?

We do not get your financial details - Paypal does. All your other details like your email and postal address are only for our use in contacting you and we do not give your details to any third party. For further details on our use of your data please see our Privacy Policy.

Can I add a gift message?

Yes this is FREE. You can add 1 message per order - just add what you want to say on the Delivery page at Check out.

Something is missing - what do I do?

If on the rare occasion something has been left out, huge apologies from us. Please email us as soon as you discover anything is missing and we will post it to you straight away.

If your instructions are missing we can email you them or you can download them here. 


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